:root {
    color-scheme: dark;
    --cew-bg: #020617;
    --cew-panel: rgba(15, 23, 42, 0.92);
    --cew-border: rgba(56, 189, 248, 0.22);
    --cew-blue: #38bdf8;
    --cew-blue-strong: #0ea5e9;
    --cew-text: #e2e8f0;
    --cew-muted: #94a3b8;
    --cew-success: #22c55e;
    --cew-danger: #ef4444;
}

* {
    box-sizing: border-box;
}

body.reclamos-page {
    min-height: 100vh;
    margin: 0;
    color: var(--cew-text);
    font-family: "Segoe UI", system-ui, -apple-system, BlinkMacSystemFont, sans-serif;
    background: var(--cew-bg);
}

.reclamos-shell {
    position: relative;
    z-index: 20;
    width: min(760px, calc(100% - 28px));
    margin: 0 auto;
    padding: 40px 0 64px;
}

.cew-card {
    background: var(--cew-panel);
    border: 1px solid var(--cew-border);
    border-radius: 20px;
    padding: 28px;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.38);
    backdrop-filter: blur(14px);
}

.cew-logo {
    display: block;
    width: 118px;
    max-width: 45%;
    margin: 0 auto 14px;
}

.cew-title {
    margin: 0;
    text-align: center;
    color: var(--cew-blue);
    font-size: clamp(1.65rem, 4vw, 2.25rem);
}

.cew-subtitle {
    margin: 8px auto 26px;
    text-align: center;
    color: var(--cew-muted);
    line-height: 1.5;
}

.form-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 16px;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.form-group.full {
    grid-column: 1 / -1;
}

.form-group label,
.field-label {
    font-weight: 700;
    font-size: 0.93rem;
}

.cew-input,
.cew-select,
.cew-textarea {
    width: 100%;
    border: 1px solid #1e293b;
    border-radius: 11px;
    background: rgba(2, 6, 23, 0.92);
    color: white;
    padding: 12px 13px;
    font: inherit;
    outline: none;
    transition: border-color .18s ease, box-shadow .18s ease;
}

.cew-input:focus,
.cew-select:focus,
.cew-textarea:focus {
    border-color: var(--cew-blue);
    box-shadow: 0 0 0 3px rgba(56, 189, 248, 0.12);
}

.cew-textarea {
    min-height: 132px;
    resize: vertical;
}

.service-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
}

.service-option {
    position: relative;
    cursor: pointer;
}

.service-option input {
    position: absolute;
    opacity: 0;
    pointer-events: none;
}

.service-option span {
    display: flex;
    min-height: 82px;
    align-items: center;
    justify-content: center;
    gap: 10px;
    padding: 16px;
    border: 1px solid #263449;
    border-radius: 14px;
    background: rgba(2, 6, 23, .72);
    font-weight: 800;
    transition: .18s ease;
}

.service-option input:checked + span {
    border-color: var(--cew-blue);
    background: rgba(14, 165, 233, .12);
    box-shadow: inset 0 0 0 1px rgba(56, 189, 248, .28), 0 0 24px rgba(14, 165, 233, .10);
}

.form-help {
    color: var(--cew-muted);
    font-size: .82rem;
    line-height: 1.45;
}

.cew-button {
    display: inline-flex;
    width: 100%;
    align-items: center;
    justify-content: center;
    gap: 8px;
    margin-top: 8px;
    padding: 14px 18px;
    border: 0;
    border-radius: 12px;
    background: linear-gradient(90deg, var(--cew-blue), var(--cew-blue-strong));
    color: #001018;
    font: inherit;
    font-weight: 900;
    text-decoration: none;
    cursor: pointer;
    transition: transform .18s ease, filter .18s ease;
}

.cew-button:hover {
    transform: translateY(-1px);
    filter: brightness(1.05);
}

.cew-button.secondary {
    background: transparent;
    color: var(--cew-blue);
    border: 1px solid rgba(56, 189, 248, .45);
}

.actions-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 12px;
    margin-top: 18px;
}

.alert {
    margin-bottom: 18px;
    padding: 13px 15px;
    border-radius: 11px;
    border: 1px solid rgba(239, 68, 68, .35);
    background: rgba(127, 29, 29, .26);
    color: #fecaca;
}

.ticket-code {
    margin: 18px 0;
    padding: 18px;
    border-radius: 14px;
    background: rgba(2, 6, 23, .82);
    border: 1px dashed rgba(56, 189, 248, .55);
    text-align: center;
    font-size: clamp(1.45rem, 6vw, 2.3rem);
    font-weight: 900;
    letter-spacing: .04em;
    color: var(--cew-blue);
}

.ticket-meta {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
    margin: 20px 0;
}

.meta-box {
    padding: 14px;
    border: 1px solid #263449;
    border-radius: 12px;
    background: rgba(2, 6, 23, .56);
}

.meta-box small {
    display: block;
    color: var(--cew-muted);
    margin-bottom: 5px;
}

.status-pill {
    display: inline-flex;
    align-items: center;
    padding: 7px 11px;
    border-radius: 999px;
    font-weight: 900;
    font-size: .86rem;
}

.status-new { background: #7f1d1d; color: #fecaca; }
.status-assigned { background: #713f12; color: #fde68a; }
.status-progress { background: #075985; color: #bae6fd; }
.status-waiting { background: #581c87; color: #e9d5ff; }
.status-solved { background: #14532d; color: #bbf7d0; }
.status-closed { background: #334155; color: #e2e8f0; }

.status-track {
    display: grid;
    grid-template-columns: repeat(5, minmax(0, 1fr));
    gap: 8px;
    margin: 24px 0 8px;
}

.status-step {
    padding: 9px 6px;
    border-radius: 10px;
    text-align: center;
    background: #1e293b;
    color: #64748b;
    font-size: .72rem;
    font-weight: 800;
}

.status-step.active {
    background: rgba(34, 197, 94, .2);
    color: #bbf7d0;
    border: 1px solid rgba(34, 197, 94, .32);
}

.hidden-honeypot {
    position: absolute !important;
    left: -9999px !important;
    width: 1px !important;
    height: 1px !important;
    overflow: hidden !important;
}

.cew-footer-link {
    display: block;
    margin-top: 22px;
    text-align: center;
    color: var(--cew-blue);
    text-decoration: none;
}

@media (max-width: 640px) {
    .reclamos-shell {
        width: min(100% - 18px, 760px);
        padding-top: 18px;
    }

    .cew-card {
        padding: 20px 16px;
        border-radius: 16px;
    }

    .form-grid,
    .service-grid,
    .ticket-meta,
    .actions-row {
        grid-template-columns: 1fr;
    }

    .status-track {
        grid-template-columns: 1fr;
    }
}

/* PASO 2.1 - datos de cliente y recuperación de tickets */
.public-note {
    margin-top: 18px;
}

.public-history {
    margin-top: 22px;
    display: grid;
    gap: 10px;
}

.public-history h3 {
    margin: 0 0 4px;
}

.public-history-item {
    padding: 13px;
    border: 1px solid rgba(125, 211, 252, .15);
    border-radius: 12px;
    background: rgba(5, 18, 32, .45);
}

.public-history-head {
    display: flex;
    justify-content: space-between;
    gap: 10px;
    margin-bottom: 6px;
}

.public-history-head span {
    opacity: .7;
    font-size: .82rem;
}

.public-history-item p {
    margin: 0;
    line-height: 1.5;
}

.forgot-ticket {
    display: flex;
    flex-direction: column;
    gap: 5px;
    margin-top: 18px;
    padding: 16px;
    border: 1px solid rgba(56, 189, 248, .32);
    border-radius: 13px;
    background: rgba(14, 165, 233, .08);
    color: var(--cew-blue);
    text-align: center;
    text-decoration: none;
    transition: .18s ease;
}

.forgot-ticket:hover {
    transform: translateY(-1px);
    border-color: rgba(56, 189, 248, .65);
    background: rgba(14, 165, 233, .13);
}

.forgot-ticket span {
    color: var(--cew-muted);
    font-size: .88rem;
}

.recovery-success {
    display: flex;
    flex-direction: column;
    gap: 5px;
    margin: 12px 0 18px;
    padding: 14px;
    border: 1px solid rgba(34, 197, 94, .32);
    border-radius: 12px;
    background: rgba(34, 197, 94, .09);
    color: #bbf7d0;
}

.recovery-success span {
    color: var(--cew-muted);
    font-size: .88rem;
}

.recovered-list {
    display: grid;
    gap: 12px;
}

.recovered-ticket {
    padding: 16px;
    border: 1px solid #263449;
    border-radius: 14px;
    background: rgba(2, 6, 23, .62);
}

.recovered-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
}

.recovered-head > div {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.recovered-head > div > span {
    color: var(--cew-muted);
    font-size: .85rem;
}

.recovered-code {
    color: var(--cew-blue);
    font-size: 1.08rem;
}

.recovered-data {
    display: grid;
    gap: 6px;
    margin: 14px 0;
    color: #cbd5e1;
    font-size: .9rem;
}

.cew-button.compact {
    width: auto;
    margin-top: 0;
    padding: 10px 16px;
}

.three-actions {
    grid-template-columns: repeat(3, minmax(0, 1fr));
}

.whatsapp-share {
    border-color: rgba(34, 197, 94, .45) !important;
    color: #86efac !important;
}

@media (max-width: 640px) {
    .three-actions {
        grid-template-columns: 1fr;
    }

    .recovered-head,
    .public-history-head {
        flex-direction: column;
    }
}